Several years ago, NAHO members who conduct Human Services hearings were interviewed about how they view their roles by Karen R. Brown, then a social work doctoral candidate at the University of Connecticut and a hearing officer at the CT Dept. of Social Services. Ms. Brown reported on the progress of her work at the NAHO 2014 Annual Conference in Charleston.

We are pleased to say that Ms. Brown has finished her work and has sent us her completed dissertation, which can be viewed below:

Hearing Officers Perceptions of Their Roles in Welfare Organizations Digital Commons.pdf

Ms. Brown, now Dr. Karen McLean, is an assistant professor in the Social Work Department at Western Connecticut State University. Congratulations Karen! We are glad NAHO was able to assist you in your study of these hearing officers who play a critical role in public assistance administration.